Terms of Service

The Cloozr service ("Cloozr", "the Service") is operated by EMAudition("we", "us", "our"), with registered office at 10 rue Albert de Vatimesnil, 92300 Levallois-Perret, France. Contact: contact@cloozr.com.

By using the Service, you ("you", "the User") contract directly with us and accept these Terms of Service ("Terms").

Continued use of the Service constitutes full acceptance of these Terms. You confirm you are of legal age (18 years) and, if acting on behalf of an organization, that you have authority to bind it.

Cloozr is a real-time AI-powered sales assistant. It transcribes sales calls, detects objections, and suggests responses to the rep during the conversation. Cloozr also provides post-call analysis reports.

You are responsible for the confidentiality of your credentials and for any activity carried out from your account. You agree to provide accurate information and keep it up to date.

You agree not to:

• use the Service for illegal, fraudulent, spam or harassment purposes;
• infringe third-party intellectual property rights;
• attempt to interfere with the Service's security (malware, scraping, reverse engineering, bypassing technical limits);
• resell, redistribute or sublicense the Service without our written consent;
• use Cloozr to record or analyze a call without obtaining the consent required by applicable law from participants.

We remain the sole owner of all intellectual property rights related to the Service (software, documentation, trademarks, design, AI models and their outputs other than user content). We grant you a limited, non-exclusive, non-transferable license to use the Service within the scope of your subscribed plan.

You grant Cloozr a limited license necessary to host and process your content (transcripts, prospect briefs, objections) solely to provide the Service. You are responsible for your prompts, the use of the outputs and their verification. AI-generated outputs may be inaccurate and do not constitute legal, financial or medical advice.

We reserve the right to moderate, restrict or remove any content in case of prohibited use or breach of the Terms, and to suspend accounts in case of repeat offenses.

We make reasonable efforts to ensure the Service's availability, but do not guarantee that it will be uninterrupted or error-free. We exclude any implied warranty (merchantability, fitness for a particular purpose) to the extent permitted by law.

Our order process is conducted by our online reseller Stripe. Stripe is the Merchant of Record for all our orders. Stripe handles all customer service inquiries and refunds.

Payment, billing, VAT, automatic renewal and cancellation terms are governed by the Stripe Buyer Terms.

We may suspend or terminate your access to the Service in case of: material breach of these Terms, payment default, security risk, suspicion of fraud, or repeated violations of acceptable use. Upon termination, you have 30 days to export your data, after which it will be deleted.

To the maximum extent permitted by law, our total liability to you is capped at the amounts actually paid for the Service over the 12 months preceding the triggering event. We exclude any liability for indirect, intangible or consequential damages (loss of profits, data, opportunities, brand harm). No limitation excludes our liability in case of fraud, willful misconduct, bodily injury or death.

You will indemnify us against any claim arising from your content, your non-compliant use of the Service or a breach of these Terms.

These Terms are governed by French law. Any dispute will be submitted to the exclusive jurisdiction of the courts within the registered office of EMAudition (10 rue Albert de Vatimesnil, 92300 Levallois-Perret, France), unless mandatory provisions provide otherwise.

You may not assign your rights without our consent. We may assign the contract as part of a merger or acquisition. Neither party is liable for a breach caused by a force majeure event.

We may modify these Terms. Changes take effect upon publication. Continued use of the Service after modification constitutes acceptance of the new Terms.